Order preparation

As a small artist-run studio located outside the city, 2–5 business days are needed to prepare and ship each order with proper care. Processing times may be longer during holidays, busy periods or personal time off.

For urgent requests or questions, contact studioondou@gmail.com before making your purchase. 

Upon receiving your order, please inspect it and email Ondou immediately within 2 days at studioondou@gmail.com if the item is damaged or if you received the wrong item.

Shipping costs

Shipping fees are calculated by weight of the order/package and depend on the current prices set by the shipping carrier. Please note, that breakable ceramic pieces require generous protective materials for safe transit, so that adds a bit of extra weight.

Shipping carrier

Ondou ships with Lietuvos Paštas (Lithuanian Post) by default. Once the parcel reaches your country, it is typically handed over to your national postal carrier (depending on national postal agreements).

If you prefer a different shipping carrier, feel free to reach out by email before purchasing — courier options such as DHL, DPD, GLS, Fedex can be arranged. Please note that their rates are usually significantly higher, and arranging these services require additional time, because the studio don’t work with them on a regular basis.

Safe packaging

Ceramics need generous packaging to travel safely, so orders may arrive in boxes larger than expected. Layers of protective materials are used to keep each piece secure in transit. Whenever available around the studio, recycled or repurposed packing materials are used to reduce waste. These materials may not look fancy, but they protect the ceramics well and help keep shipping more sustainable. If you can, feel free to give the packaging another life too.

Shipping within European Union	Once shipped, delivery usually takes 3–10 days. This can usually take longer around December holidays, so keep in mind if you are purchasing for gifts. You will receive a tracking number to follow your order.
Shipping within Lithuania	Two options are available at the check-out: – LP Express Parcel Locker (LP Express paštomatas) – Lithuanian Post Courier Delivery (Lietuvos pašto kurjeris) Courier Delivery. Once shipped, your package will reach you within 1–4 days. Tracking number is provided.
Shipping outside European Union	At the moment, the Ondou online shop does not offer direct checkout for shipping to non-EU countries. However, international orders are still possible — simply get in touch via email, and shipping costs can be calculated manually. When reaching out, please include the product you wish to purchase and your shipping address, so an approximate quote can be provided. If you decide to proceed, the package will be carefully packed and weighed, and an exact quote — along with an invoice for both the product and shipping — will be sent. Once the invoice is paid via bank transfer, the package will be shipped. Please note that you will be responsible for any applicable duties, taxes, or customs fees upon delivery. These additional costs vary by country and are not included in the product or shipping cost.
Local pickup in Palanga	Local pickup is free and available at an agreed location in the Palanga area, Lithuania, arranged via email. Please select the Local Pickup option at checkout, and you will be contacted with the details. If you’re in Palanga for a short time and need an urgent pickup, please reach out before purchasing, as Ondou can’t guarantee immediate availability. As a one-person studio, occasional time off is part of the rhythm here, and the private studio is located outside Palanga town — meaning drop-ins aren’t possible.