Shipping Policy

Last updated: October 6, 2026

At the moment, shipping at checkout is available only to EU countries. For other countries, please see the information below.

Order preparation

Ondou is a small studio run by one artist — me, Greta. I make the pieces, answer emails, pack orders and arrange shipments myself, so 2–5 business days are needed to prepare your order for shipping. During busy periods, holidays or personal time off, processing may take longer.

For urgent requests or questions, please contact info@ondoustudio.com before purchasing.

Important – inspect your package immediately

Please inspect your package upon delivery and, if possible, open the package in the presence of the courier or postal service representative before signing for the delivery. For more detailed information, read Returns and Refunds policy page.

Shipping costs

Shipping fees are calculated by weight of the package and depend on the current prices set by the shipping carrier. Ceramics need generous protective packaging to travel safely, which also adds to the overall weight of the parcel.

Shipping carrier

Orders are shipped with the national postal service — Lietuvos Paštas (Lithuanian Post) by default. This is an economy, non-express shipping option. Once the parcel reaches your country, it is usually handed over to the local postal service.

If you prefer an express shipping carrier, contact me by email before purchasing. Courier services such as DHL or FedEx can be arranged. Their rates are usually considerably higher, and arranging these shipments takes additional time.

Tracking your order

You will receive tracking number in the confirmation email once your order has shipped. Please check your spam/junk folder if you cannot find it. You can check your shipment tracking information in English by entering your tracking number on the Lietuvos Paštas tracking page: https://lpexpress.lt/track

Once the parcel leaves the studio, I only have access to the information provided by the tracking system.

For shipments outside the EU, tracking may become less detailed after the parcel leaves EU. Your local postal service or an international tracking service may provide additional updates.

Safe packaging

Ceramics need generous packaging to travel safely, so orders may arrive in boxes larger than expected. Layers of protective materials are used to keep each piece secure in transit, following the rules set by shipping carrier. My choice of packaging materials are recyclable – carton, paper or foam “peanuts” made of biodegradable starch (dissolves in water). Recycle them or, if you can, reuse the packaging.

Shipping within European Union

Once shipped, delivery usually takes 3–10 days. This can usually take longer around December holidays, so keep in mind if you are purchasing for gifts. A tracking number is provided.

Shipping within Lithuania

Two options are available at the check-out:
– LP Express Parcel Locker (LP Express paštomatas)
– Lithuanian Post Courier (Lietuvos pašto kurjeris)

Delivery usually takes 1–4 business days after shipping. A tracking number is provided.

Local pickup in Palanga

Local pickup is free and available at an agreed location in the Palanga area, arranged via email info@ondoustudio.com.

Please select the Local Pickup option at checkout, and you will be contacted to arrange the pick up. You may include in the order notes your possible days/times.

Important: if you’re in Palanga for a short time and need an urgent pickup, please reach out before purchasing, as I can’t guarantee immediate availability. As a one-person studio, occasional time off is part of the rhythm here, and my private studio is located outside Palanga town — meaning drop-ins aren’t possible.

Shipping to Switzerland, Norway

Direct checkout is possible via online shop.

Import VAT, customs duties and the carrier’s handling fee are charged on delivery and paid by the recipient.

As a general guide:
Switzerland – import VAT of 8.1%, usually not charged on small parcels where the tax would be under CHF 5. No customs duty on ceramics.
Norway – import VAT of 25% on all parcels. No customs duty on ceramics.

The carrier in your country may add a handling fee.

This information is provided as a general guide only from information available online in Lithuanian sources. Before ordering, please check with your customs for current details.

Shipping to the United Kingdom

Orders with a product value* under €160 (≈ £135) cannot be shipped to the UK under current Brexit regulations.

Orders with a product value* above €160 are welcome – please write to info@ondoustudio.com to arrange shipping with the product, quantity and full shipping address. I will manually check the shipping costs and provide an approximate shipping quote.

The final shipping cost will be calculated after the parcel has been packed and weighed, and the invoice will be provided. Payment is by bank transfer using the payment details provided. Order is shipped once the payment arrives.

For orders with a product value* above €160:
Import VAT, customs duties and the carrier’s handling fee are charged on delivery and paid by the recipient.

As a general guide:
– import VAT of 20% on the value of the goods and shipping;
– no customs duty on ceramics, as each piece is made in the EU and shipped with a statement of EU origin;
– the carrier (like Royal Mail) adds its own handling fee.

This information is provided as a general guide only from information available online in Lithuanian sources. Before ordering, please check with your customs for current details.

*Product value refers to the price of the pieces only, excluding shipping, insurance and other fees.

Shipping to the US

Please email info@ondoustudio.com with the product, quantity and full shipping address. I will manually check the shipping costs, customs fees and provide an approximate shipping quote.

The final shipping cost will be calculated after the parcel has been packed and weighed, and the invoice will be provided. Payment is by bank transfer (international wire transfer) using the payment details provided. Order is shipped once the payment arrives.

Additional fees

Long-distance international shipments require additional protection, including double boxing and extra padding. Some packaging materials may need to be ordered specifically for the shipment, so an additional packing or shipping handling charge may apply. This will be communicated when ordering.

Customs

This is general customs information based on Lithuanian Post information available as of July 24, 2026.

Lithuanian Post currently ships parcels to the US under DDP (Delivered Duty Paid) terms. This means:

– US customs duties and fees are paid by the sender (Ondou) in advance. They are currently around 10%, but may change and are checked for each order. These costs are added to your invoice together with the product and shipping costs.
– You should not normally need to pay additional customs duties or fees upon delivery.
– Lithuanian Post handles the customs process and will contact me if US customs requires additional information or documentation.

Please note that if a package is returned or delivery fails for reasons not solely caused by Lithuanian Post, amounts already paid — including shipping and US customs charges — will not be refunded.

Delivery times

Delivery via national postal services can take up to 1 month, and sometimes longer (1-2months) during holidays or customs processing. Package preparation may also require additional processing time for packing and customs documentation.

Tracking

Read ‘Tracking your order‘ section.

Returns and refused deliveries

Returns are not available for orders shipped outside the European Union.

If a parcel is refused, not collected, cannot be delivered, or is returned because the required import procedures were not completed, the product and shipping amount already paid will not be refunded as well.

Please make sure you are able to accept the delivery before ordering. Preparing non-EU orders takes a lot of time, and returned international parcels can result in significant additional return costs for a small independent studio like me.

Damaged item

Read Returns Policy page

Shipping to other non-EU countries

For other destinations, please email info@ondoustudio.com with the product, quantity and full shipping address. If shipping is possible, I will manually check the shipping costs and provide an approximate shipping quote.

The final shipping cost will be calculated after the parcel has been packed and weighed, and the invoice will be provided. Payment is by bank transfer (international wire transfer) using the payment details provided. Order is shipped once the payment arrives.

Additional fees

Long-distance international shipments require additional protection, including double boxing and extra padding. Some packaging materials may need to be ordered specifically for the shipment, so an additional packing or shipping handling charge may apply. This will be communicated when ordering.

Customs, duties and taxes

Any import duties, taxes, customs fees or other charges imposed by the destination country are the responsibility of the recipient.

These costs vary by country and are not included in the product or shipping price.

Please check your country’s import rules and potential costs before placing an order, and make sure you are able to complete any required customs or import procedures.

Delivery times

Delivery via national postal services can take around 1 month, and sometimes longer (1-2months) during holidays or customs processing. Package preparation may also require additional processing time for packing and customs documentation.

Tracking

Read ‘Tracking your order’ section

Returns and refused deliveries

Returns are not available for orders shipped outside the European Union.

If a parcel is refused, not collected, cannot be delivered, or is returned because the required import procedures were not completed, the product and shipping amount already paid will not be refunded as well.

Please make sure you are able to complete customs duties and accept the delivery before ordering. Preparing non-EU orders takes a lot of time, and returned international parcels can result in significant additional return costs for a small independent studio like me.

Damaged items

If the item arrived damaged, read Returns Policy page.