1. Who we are
Ondou Studio is run by Greta Rekštytė as a sole trader under Lithuanian individual activity certificate No. 1220202. Palanga, Lithuania.
Contact: info@ondoustudio.com

These terms apply to purchases made through ondoustudio.com. Trade and wholesale orders are agreed separately.

2. The pieces
Every piece is made by hand. Measurements, surface notes and photographs are given on each product page, and photographs are updated with each new batch. Not every piece from a batch can be photographed, so the one you receive may differ slightly in glaze, colour, texture or form. These variations are part of handmade work and are not defects.

Care and use – including food contact, washing and heat – are described on each product page and in the Care Guide.

3. Orders
Placing an order is an offer to buy. The contract is formed when you receive the order confirmation email.

If a piece turns out to be unavailable or an error appears in its price or description, Ondou will let you know and refund any payment in full.

4. Prices and payment
Prices are in euros and are final. Ondou Studio is not registered for VAT on sales, so no VAT is added.

Shipping costs are shown at checkout before payment.

Payments are processed securely by WooPayments, powered by Stripe. Ondou never sees or stores your full card details.

5. Shipping and customs
Delivery areas, times and costs are described in the Shipping Policy.

For orders delivered outside the European Union, import duties, taxes and customs fees may apply. These are set by the destination country and paid by the recipient.

6. Returns, refunds and legal guarantee
Your right of withdrawal, the handling of damaged or lost parcels, refunds and the statutory guarantee of conformity are described in the Refund and Returns Policy.

7. Commissions
Commissioned pieces are agreed by email only. Before work begins, Ondou will confirm by email the design, size, glaze, price, timeline and deposit.

The deposit reserves studio time and materials and is non-refundable if you cancel the commission. If Ondou is unable to complete the piece, the deposit is refunded in full.

A commissioned piece is made by hand to your specifications. It will follow what was agreed, while carrying the natural variations of the material and the kiln. Commissioned pieces cannot be returned for personal reasons; they are covered by the statutory guarantee like any other piece.

8. Images and content
All photographs, texts and designs on this site belong to Ondou Studio. Please do not reuse them without written permission.

9. Personal data
How personal data is handled is described in the Privacy Policy.

10. Liability
Nothing in these terms limits your rights as a consumer under applicable law.

11. Governing law and disputes
These terms are governed by Lithuanian law. This does not take away the protection of the mandatory consumer laws of the country where you live.

If a question cannot be resolved directly, consumers may contact the State Consumer Rights Protection Authority of Lithuania.

12. Changes
These terms may be updated from time to time. The version in force when you place your order applies to that order.

13. Contact
info@ondoustudio.com